Banking Alerts

First National is Stable, Secure and Open…with a couple of modifications…

As an “essential services provider” under Governor Pritzker’s Shelter in Place Directive, FNBA is ready to serve you. For your safety, we have made a few modifications to our regular procedures, but all of your accounts and services are still available as usual. Check out the information below or, if you’d like to a read a letter from FNBA President Kai Schitker regarding our new procedures, click here:https://1drv.ms/b/s!Avq586TFhfXtgphDETH1Px5FTgxHaA?e=m9sJ4x


Lobbies to Close but First National Remains Open…

First National Bank of Arenzville will remain open with regular business hours in our Drive Thrus. We are following all CDC guidelines in order to protect both our customers and staff. All lobbies are closed to general visitors effective 3/17. If you need to access a safety deposit box or meet with a loan officer, please call ahead to schedule an appointment. It is recommended that you conduct your FNBA banking business at an ATM, by phone, by online banking, or by using our Drive Thrus. You can read about our full list of safety procedures here:https://1drv.ms/b/s!Avq586TFhfXtgpgXG6ktoovkVbCTHQ?e=7LhxHc

Warning: Telephone phishing scam using our name.

We have received reports of automated calls claiming to be from The First National Bank of Arenzville indicating that your debit card is locked. This is a phishing scam attempting to get you to input your card number. DO NOT give out any information. The fraudsters do not have your card number or even know that you bank with us. They are calling local numbers in the hopes of happening upon an actual customer and getting your card information.

Please be aware that we do have a fraud center that sends out legitimate calls and texts when there appears to be unusual activity on your account. However, our fraud center will never ask you for your full card number.


NOTICE TO DEBIT CARD HOLDERS:
Please contact the bank immediately if you believe your card has been lost or stolen or if you believe there has been fraudulent activity on your card. If the bank is not open, you may call 24/7 at (866)-546-8273 to report a lost or stolen card or any fraudulent activity. Make sure to monitor your activity regularly to stay aware of possible fraudulent use of your credit card. It is important to understand that the fraudulent use of a credit or debit card does not require a thief to be in possession of the card. Unauthorized phone and on-line transactions could take place without your knowledge even if you are still in possession of your card. Credit and Debit cards are a safe and convenient way to make purchases and manage your finances. Regularly monitoring activity on your account will keep them that way.


PROTECT YOURSELF FROM SCAMS AND “PHISHING”
Please do NOT provide any information to a telephone caller claiming to be from MasterCard or Visa, especially if they ask for your account number or the three-digit code on the back of your card. Recent scams have been reported with fraudsters using this method to obtain account information. Neither MasterCard or Visa will EVER make calls directly to cardholders to ask for any proprietary or account information. No matter how “official” or urgent the call may sound, do NOT give out this sensitive information.

Additionally, please do not respond to emails that request you to update your banking or credit card information. NEVER click on any link to the First National Bank of Arenzville Website or our Internet Banking Login portal that you might receive in an email. We will never solicit personal information or provide such a link in an email. These e-mail messages might be “Phishing” expeditions by scammers. The links will direct you to fraudulent websites where entering your information is actually handing it over to a criminal. While our bank and the FNBA Website have not been targeted, scams have been reported by other banks using these methods to attempt to steal personal information. Please protect your information by NOT giving it out over the phone or via e-mail. If you have any questions, or suspect suspicious activity, please give us a call during normal business hours, or Click here to send us an e-mail.


INTERNATIONAL DEBIT CARD TRANSACTIONS
Please contact First National Bank if you plan to use your FNB EDGE Debit Card internationally. Whether you are travelling with your EDGE Card, or you plan to use your EDGE Card to make an international purchase over the internet, it is important that we know about it. Most fraudulent credit and debit card activity takes place overseas. If we are not aware of a planned international transaction, the transaction will most likely be blocked as a protection against fraud. Please call any branch during normal business hours to give us a heads-up about your international purchase plans.


IT’S HERE! A FRESH LOOK TO ONLINE BANKING
We have implemented a new, fresh look to our Online Banking. Navigating the site will be very similar to the current layout and it is the first step to further enhancements to be introduced later this year. Please let us know if you have any questions.